Telus Communications Inc. is one of Canada’s leading telecommunications companies, renowned for its innovative services, robust network infrastructure, and customer-centric approach. Founded in 1990 and headquartered in Vancouver, British Columbia, Telus has grown into a national leader in wireless, internet, TV, and IP voice services. The company operates on a foundation of cutting-edge technologies, including 5G, 4G LTE, VoLTE (Voice over LTE), and eSIM support, ensuring seamless connectivity for its customers. Telus is also a pioneer in sustainability and corporate social responsibility, consistently ranking as one of the most admired companies in Canada.
Ownership, History, and Market Position
Telus Corporation, the parent company of Telus Communications Inc., is publicly traded on the Toronto Stock Exchange (TSX: T). The company’s origins trace back to the early 20th century with the establishment of provincial telephone companies in Alberta and British Columbia, which merged in the late 1990s to form Telus. Today, Telus is one of Canada’s “Big Three” telecommunications providers, alongside Rogers Communications and Bell Canada, holding a significant market share in both wireless and wireline services. Known for its strong customer service focus and investments in network infrastructure, Telus competes fiercely with Rogers, Bell, and regional providers like Freedom Mobile and Videotron.
Key Technologies and Network Infrastructure
Telus operates one of the most advanced wireless networks in Canada, utilizing a wide range of frequency bands, including 600 MHz, 700 MHz, 850 MHz, 1900 MHz, and 2.5 GHz, to deliver high-speed internet and reliable voice services. The company has been at the forefront of 5G deployment in Canada, leveraging its spectrum holdings to provide ultra-fast speeds and low latency. Telus supports VoLTE and is actively deploying VoNR (Voice over New Radio), enabling high-quality voice calls over its 4G and 5G networks, respectively. Additionally, Telus supports eSIM technology, allowing customers to activate cellular plans without physical SIM cards.
Recent Service Launches and Technological Advancements
Telus has been actively expanding its 5G network coverage and capabilities, focusing on providing widespread coverage and high-speed data services. The company has also invested heavily in its fiber optic network, offering high-speed internet and television services to homes and businesses through its Telus PureFibre service. Telus Health, a digital health platform, connects patients with doctors and is a significant part of the company’s business model. Furthermore, Telus Agriculture provides technological solutions for the farming industry, showcasing the company’s commitment to innovation and diversification.
USSD Codes and Customer Interaction
While Telus does not heavily rely on traditional USSD codes for customer interactions, it offers a variety of digital channels and customer support options. Most customer interactions are handled through the My Telus app, the Telus website, and direct customer service calls. Below is a table of popular USSD codes for Telus customers:
| Service | USSD Code | Description |
|---|---|---|
| Check Balance | #123# | Displays your current account balance. |
| Check Data Usage | #932# | Shows your remaining data balance. |
| Add Airtime (Top-Up) | *123*VoucherCode# | Recharge your account using a voucher code. |
| Check Voicemail | *86 | Access your voicemail inbox. |
| Call Forwarding Activation | *21*PhoneNumber# | Forward all incoming calls to the specified number. |
| Call Forwarding Deactivation | #21# | Disable call forwarding. |
| Check My Number | *#100# | Displays your own phone number. |
| Activate Call Waiting | *43# | Enable call waiting service. |
| Deactivate Call Waiting | #43# | Disable call waiting service. |
| Check SIM Card Information | *#06# | Displays your device’s IMEI number. |
| Customer Care Short Code | 611 | Directly connects you to Telus customer support. |
APN (Access Point Name) for Telus Mobile Internet
To access mobile internet on the Telus network, configure your device with the following APN settings:
- APN Name:
sp.telus.com - Username: (Leave blank)
- Password: (Leave blank)
- MMSC:
http://aliasredirect.net/proxy/mmsc - MMS Proxy:
74.49.0.18 - MMS Port:
80 - MCC: 302
- MNC: 220
- Authentication Type: None
- APN Type: default,mms,supl
- APN Protocol: IPv4/IPv6
Customer Care Contact Information
- Customer Care Short Code:
611 - Long-Distance Customer Care:
1-866-558-2273 - TTY Service for Hearing Impaired:
1-877-327-4487 - International Roaming Support:
+1-866-558-2273
Telus Communications Inc. stands as a beacon of innovation and reliability in the Canadian telecommunications industry. With its advanced network infrastructure, commitment to sustainability, and customer-first approach, Telus continues to set the standard for connectivity in Canada. From its expansive 5G rollout to its support for eSIM technology, Telus is well-positioned to meet the evolving needs of its customers in an increasingly digital world. Whether you’re checking your balance with a simple USSD code, configuring your APN for seamless internet access, or reaching out to their responsive customer care team, Telus ensures a smooth and efficient experience. As the company continues to innovate and expand its services, it remains a trusted partner for millions of Canadians.
