Smartfren is one of Indonesia’s leading telecommunications providers, operating under PT Smartfren Telecom Tbk. Initially launched as PT Mobile-8 Telecom in 2002, the company rebranded to Smartfren in 2011 after merging with PT Bakrie Telecom. Smartfren is part of the Sinar Mas Group, one of Indonesia’s largest conglomerates.
Market Position & Competitive Landscape
Smartfren is Indonesia’s fourth-largest mobile operator, competing with Telkomsel, Indosat Ooredoo (IM3), and XL Axiata. Unlike its competitors, Smartfren operates solely on 4G LTE and CDMA-based networks, having phased out 2G and 3G services to focus on high-speed data. The company has aggressively expanded its 4G LTE-Advanced and 5G networks, particularly in urban areas.
Key Technologies & Network Features
4G LTE & 5G Ready: Smartfren uses TDD-LTE technology (Band 3, 8, 28, 40, 41) and is rolling out 5G in select cities.
VoLTE (Voice over LTE): Supported for HD voice calls.
Call Center: 888 (from Smartfren) or +62 21 5085 8888 (from other operators)
WhatsApp Support: +62 811 900 8888
Email: care@smartfren.com
Smartfren has positioned itself as a data-centric telecom operator, leveraging its 4G LTE and 5G-ready infrastructure to compete in Indonesia’s crowded market. With a strong focus on affordable unlimited data plans and expanding 5G coverage, Smartfren appeals to budget-conscious users and tech-savvy consumers alike. This comprehensive USSD code guide ensures users can maximize Smartfren’s services, from checking balances to purchasing data packages and using mobile financial services.
