Eritrean Mobile Network Operator Information

Eritel (Eritrea Telecommunications Services Corporation)
Company Ownership Structure:

• Ownership: Fully owned by the Government of Eritrea, Eritel operates as a monopoly in the telecommunications sector, with no private or competing operators.

Key Technologies and Services Offered:

• 2G (GSM): Widely available across the country.
• 3G (UMTS): Limited availability, primarily in urban areas.
• 4G (LTE): Not widely deployed; if available, it is limited to specific areas.
• Voice Services: Local and international calling.
• Data Services: Mobile internet access, though speeds and reliability are often limited.
• Mobile Money: No significant mobile money services reported.

Active Frequency Bands:

• 2G: 900 MHz
• 3G: 2100 MHz (limited coverage)
• 4G: Not confirmed, but if available, likely in the 1800 MHz band.

Estimated Number of Active Mobile Subscribers:

• Approximately 1.2 million mobile subscribers, though this number is subject to change due to limited public reporting and restrictive telecommunications policies.

Current Market Share:

• Eritel holds a 100% market share as the sole mobile network operator in Eritrea.

Access Point Name (APN) for Mobile Internet Access:

• APN: internet (standard APN for mobile internet access on Eritel’s network)

Official Customer Care Contact Information:

• Phone: +291 1 120000 (main customer service line)
• Email: Not publicly available.
• Website: Eritel (Note: The website may not always be accessible due to internet restrictions in Eritrea.)

Additional Notes:

• Eritrea’s telecommunications sector is heavily regulated, with limited and tightly controlled internet access.
• Eritel’s infrastructure is relatively underdeveloped compared to other countries in the region, with limited coverage in rural areas and slow data speeds.
• The lack of competition has resulted in limited innovation and service offerings.