Nokia CS/PS Engineer

Tangent International are urgently looking for Nokia CS/PS Engineer.
Location: Africa
Please send your CV to: ying.cui@tanint.com
Products Nokia CS devices

Workmanship and Quality:
– Essential knowledge and experience in MS operations.

Soft skills:
-Must have fluent oral and written communication skills in English

Responsibilities:
– Resolve trouble tickets raised by NOC/Customer/LNOC teams
– Perform fault management for all network elements and provide follow-up support in case of upgrades
– Node health check
– Ability to verify and execute plans provided by the planning team
– Capacity management and reporting in case of possible capacity breaches
– Liaise with third party vendors/suppliers to resolve faults/issues requiring vendor support
– Verify and maintain the Known Error Database (KEDB) of data communication nodes
– Determine the root cause and recommend appropriate resolution actions for Priority 1 and Priority 2 incidents as well as other incidents determined by the customer to require Root Cause Analysis (RCA).

– Integrated configuration (for example: VOLTE interconnection, roaming Volte solution support, new TUB vUSN integration with core nodes, SPS version upgrade delivered by ROT project, etc.)

– Scam number/IMEI blocking, new APN/static IP configuration, international traffic routing policy changes.

– New enterprise SIP interconnect configurations, network node upgrades, traffic shifting and balancing.

– Complaint Handling (Customer, CC, Roaming and Internal Upgrades), Network Utilization Report, STP Link Load Report, Volte User Trend Report/Chart Analysis, Hardware Utilization Report Analysis.