Saudi Intelligent Solutions
Key Responsibilities:
-Develop and enforce guidelines and governing rules for internal teams and external service providers to streamline operations.
-Provide necessary templates and reporting forms to standardize work processes and facilitate efficient operations.
-Monitor monthly progress on key performance indicators, taking corrective actions when deviations are identified.
-Oversee the resolution of technical tickets to meet SLAs and maintain network KPIs.
-Conduct regular analysis of technical tickets to assess the quality of inputs and identify recurring equipment faults for proactive resolution.
-Manage the handover process of projects from Network Implementation to Network Operations, ensuring seamless transitions.
-Develop and oversee a comprehensive plan for monthly generator overhauling activities, ensuring compliance and customer satisfaction.
-Establish and maintain a robust database of infrastructure components to optimize resource allocation.
-Coordinate with all relevant parties to address incidents of theft and vandalism promptly and effectively.
-Conduct periodic meetings with service providers to review operational status, address any issues, and ensure continuous improvement.
Qualifications:
-Proven track record in operations and maintenance management, with a focus on telecommunications or related industries.
-Strong leadership skills with the ability to motivate and inspire teams towards operational excellence.
-Excellent communication skills with a demonstrated ability to engage and collaborate with stakeholders at all levels.
-Analytical mindset with a keen eye for detail and a drive for process improvement.
-Bachelor’s degree in a relevant field is preferred; certification in project management would be advantageous.
If you’re interested and the job description matching your qualification please send your CV to or to omniaelshamy@sis.net.sa
To apply for this job email your details to omniaelshamy@sis.net.sa