Hosting Support Engineer with PHP Development Experience (Remote)

Requirements

At least 3+ years experience with website site management and website migration tasks
At least 2+ years experience hosting WordPress applications in a Linux environment
At least 2+ years of experience in a prior web hosting support role
Demonstrated knowledge of the WordPress platform and WordPress hooks & filters
Ability to diagnose Hosting issues via diagnostic logs at a server level
An understanding of server access, error and debug logs
An understanding of browser console errors and debugging via developer tools
Ability to diagnose WordPress issues by isolating issues and providing resolution
Strong SFTP, SSH and command-line skills including bash scripting
Demonstrate ability to quickly and efficiently handle a variety of common web hosting related issues including: DNS Zone configuration
Diagnosing common HTTP error codes
Email client configuration
FTP connections
MySQL configuration
Setting up cron-jobs
Experience with WordPress plugins including: Elementor, Learndash, TutorLMS, MemberPress, PaidMembershipsPro, WP-Fusion and BuddyBoss
Knowledge of PHP applications, Web Errors, Email Errors, LiteSpeed, MariaDB, Imunify360, Redis, LSCache and Cloudflare
Experience with WordPress based PHP programming, CSS, SQL, HTML.
Attention to detail and aptitude for problem-solving
Great interpersonal communication skills, kind, supportive, and all-around friendly
A great team player, keen on working in an expanding, motivated, distributed support team
A can-do attitude with excellent english based written and verbal communication skills.
Ability to work full-time (40 hours/ 5 days a week)

The role involves

Supporting our customers via our live chat & support ticketing system and other communication channels
Responding to customers who report issues with their website(s), plugins, or hosting services and handling/debugging issues (promptly)
Assisting customers with all hosting related issues via platform control panels
Helping customers with their WordPress problems by logging into their websites, diagnosing issues, and offering solutions.
Writing clear and helpful responses to customer queries via email, chat, and our forum.
Providing knowledgeable recommendations for solutions to handle customer feature requests.
Providing our SysOps, Developers and Support Team with clear and detailed bug reports for escalation.
Properly document & summarize tests or troubleshooting steps for communicating both with customers and colleagues.
Assisting with and solving all manner of WordPress questions with style.
Being an active part of the Support team.