Moov Africa Côte d’Ivoire, a subsidiary of Maroc Telecom and part of the Emirates Telecommunications Group (Etisalat), is a significant player in the Ivorian telecommunications landscape. Originating from the former Atlantique Telecom, it transitioned to the Moov brand and subsequently to Moov Africa, aligning with Maroc Telecom’s broader continental strategy. Maroc Telecom, a leading telecommunications operator in Morocco and Africa, provides the financial and technological backbone for Moov Africa Côte d’Ivoire’s operations.
Market Position and Competitive Landscape
In Côte d’Ivoire’s competitive telecom market, Moov Africa Côte d’Ivoire contends with major rivals like Orange Côte d’Ivoire and MTN Côte d’Ivoire. The market is characterized by intense competition for subscriber acquisition and retention, with operators focusing on data services, mobile money, and value-added offerings. Moov Africa Côte d’Ivoire has been actively investing in infrastructure and service innovation to maintain and enhance its market share.
Key Technologies and Infrastructure
Moov Africa Côte d’Ivoire has made significant strides in upgrading its network infrastructure. They offer:
- 2G, 3G, 4G LTE, and 4G+ (LTE Advanced): Providing voice and data services across the nation. They are actively expanding their 4G LTE coverage to improve data speeds and user experience.
- Potential 5G Deployment: While concrete details of widespread 5G deployment are still developing, Moov Africa, as part of Maroc Telecom, is positioned to adopt 5G technology as it becomes more commercially viable in the region.
- VoLTE (Voice over LTE): This technology enhances voice call quality over the 4G network, offering clearer and more reliable calls. VoLTE is likely being implemented or expanded, providing improved voice services.
- eSIM Support: Information is scarce on this topic. It is not widely advertised in Côte d’Ivoire at this time.
- Frequency Bands: Moov Africa Côte d’Ivoire operates on various frequency bands, including 900 MHz and 1800 MHz for 2G, 2100 MHz for 3G, and 800 MHz and 2600 MHz for 4G.
Recent Service Launches and Innovations
Moov Africa Côte d’Ivoire has been actively promoting its mobile money services, Moov Money, which is a key driver of financial inclusion. They are also known to offer various data bundles and promotional offers to cater to the growing demand for mobile internet.
USSD Codes for Moov Africa Côte d’Ivoire
| Service | USSD Code | Description | French Translation |
|---|---|---|---|
| Main Menu | *155# | Main menu for accessing various services | Menu Principal |
| Check Balance | *101# | Check your current account balance | Vérifiez votre solde actuel |
| Recharge Account | *102*RechargeCode# | Recharge your account using a recharge code | Rechargez votre compte avec un code de recharge |
| Check Data Balance | *103# | Check your remaining data balance | Vérifiez votre solde de données restant |
| Activate Data Plan | *104# | Activate a data plan from the available options | Activez un forfait de données parmi les options disponibles |
| Check Airtime Balance | *105# | Check your remaining airtime balance | Vérifiez votre solde de crédit restant |
| Call Me Back Service | *106# | Request a call back when you have no credit | Demandez un rappel lorsque vous n’avez plus de crédit |
| Customer Care | *107# | Contact Moov Africa customer care | Contactez le service client de Moov Africa |
| Check Number | *108# | Display your phone number | Affichez votre numéro de téléphone |
| Activate Night Data Plan | *109# | Activate a night data plan for discounted rates | Activez un forfait de données de nuit à tarif réduit |
| Moov Money (Mobile Money) | *150# | Access Moov Money services (transfers, payments, etc.) | Moov Money |
| Send Money | *150*1# | Send money | Envoyer de l’argent |
| Withdraw Money | *150*2# | Withdraw money | Retirer de l’argent |
| Buy Airtime | *150*3# | Buy airtime | Achat de crédit |
| Pay Bills | *150*4# | Bill payments | Paiement de factures |
| Check Moov Money Balance | *150*6# | Check balance | Consulter solde |
| Change PIN | *150*8# | Change PIN | Changer code secret |
| Check Moov Money Balance | *111# | Check your Moov Money account balance | Vérifiez le solde de votre compte Moov Money |
| Send Money | *111RecipientNumberAmount# | Send money to another Moov Money user | Envoyez de l’argent à un autre utilisateur de Moov Money |
| Withdraw Money | *111AgentNumberAmount# | Withdraw money from your Moov Money account via an agent | Retirez de l’argent de votre compte Moov Money via un agent |
| Pay Bills | *111BillCodeAmount# | Pay bills using your Moov Money account | Payez des factures avec votre compte Moov Money |
| Buy Airtime | *111*Amount# | Buy airtime using your Moov Money account | Achetez du crédit avec votre compte Moov Money |
| Moov Money Customer Care | *111*8# | Contact Moov Money customer care | Contactez le service client de Moov Money |
APN (Access Point Name)
- The most common APN for Moov Africa Côte d’Ivoire is “internet”.
- APN:
moov - Username:
moov - Password:
moov
Customer Care Contact Information
- Customer Care Number: 8080 or +225 27 20 00 80 80
- Long Number:
+225 20 20 10 10
Moov Africa Côte d’Ivoire is a vital component of the Ivorian telecommunications sector, driven by Maroc Telecom’s strategic investments. Its focus on network expansion, mobile money services, and customer-centric offerings positions it for continued growth. By providing accessible USSD services, Moov Africa Côte d’Ivoire ensures that its customers can easily manage their accounts and access essential services. As the telecom landscape evolves, Moov Africa is expected to continue leveraging new technologies to enhance its service offerings and improve customer experience.
