Guide to Indosat Ooredoo Hutchison Indonesia: USSD

Indosat Ooredoo Hutchison (Indosat or IOH) is one of Indonesia’s leading telecommunications providers, formed through the merger of Indosat Ooredoo and Hutchison 3 Indonesia (Tri) in 2022. This merger created a stronger competitor against Telkomsel and XL Axiata, enhancing network coverage, capacity, and digital services.

Ownership & History

• Originally established in 1967 as Indosat, a state-owned company.
• Privatized in 2002, later acquired by Ooredoo (Qatar).
• Merged with H3I (Tri) in 2022, now jointly owned by Ooredoo Group and CK Hutchison Holdings.

Market Position & Competition

• Second-largest telecom operator in Indonesia by subscribers (~100 million).
• Competes with Telkomsel (leader), XL Axiata, and Smartfren.
• Focuses on 4G/LTE expansion, 5G trials, and digital financial services (IM3 PakaiXTra, LinkAja integration).

Network Technologies & Frequency Bands

• 2G (GSM): 900 MHz, 1800 MHz (phasing out)
• 3G (UMTS/HSPA+): 2100 MHz (gradual shutdown)
• 4G/LTE: 900 MHz (Band 8), 1800 MHz (Band 3), 2100 MHz (Band 1), 2300 MHz (Band 40)
• 5G: Deployed in Jakarta, Bali, Surabaya (2100 MHz, 3500 MHz)
• VoLTE (Voice over LTE): Supported
• eSIM: Available for postpaid & selected prepaid users

Recent Innovations & Services

• IM3 PakaiXTra (flexible data packages)
• IndosatPay (mobile money services)
• 5G Home Broadband trials
• Cloud gaming & OTT partnerships (Vidio, Disney+ Hotstar)

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Exhaustive List of Indosat Ooredoo Hutchison USSD Codes

Main USSD Codes (1st Level)

USSD Code	Description (English)	Deskripsi (Indonesian)
*123#	Main Menu	Menu Utama
*123*10#	Check Balance	Cek Pulsa & Kuota
*363#	Indosat Mobile Money (IM3 Pay)	Dompet Digital Indosat
*789#	Customer Care	Layanan Pelanggan
*456#	Bonus & Rewards	Bonus & Hadiah
*889#	Roaming Services	Layanan Roaming
*369#	Data Package Purchase	Beli Paket Internet
*399#	Voice & SMS Package Purchase	Beli Paket Telpon & SMS

2nd & 3rd Level USSD Codes (Sub-Menus)

1. Balance & Data Quota (*123*10#)

USSD Code	Description (English)	Deskripsi (Indonesian)
1	Check Main Balance	Cek Pulsa Utama
2	Check Bonus Balance	Cek Pulsa Bonus
3	Check Data Quota	Cek Sisa Kuota
4	Check Validity	Cek Masa Aktif

2. Data Packages (*369#)

USSD Code	Description (English)	Deskripsi (Indonesian)
1	Daily Packages	Paket Harian
2	Weekly Packages	Paket Mingguan
3	Monthly Packages	Paket Bulanan
4	Special Promos	Paket Spesial

3. Voice & SMS Packages (*399#)

USSD Code	Description (English)	Deskripsi (Indonesian)
1	All-Net Calls	Telpon Semua Operator
2	Indosat-to-Indosat Calls	Telpon Sesama Indosat
3	SMS Packages	Paket SMS

4. IndosatPay / Mobile Money (*363#)

USSD Code	Description (English)	Deskripsi (Indonesian)
1	Check Balance	Cek Saldo
2	Top-Up	Isi Ulang
3	Transfer Money	Transfer Uang
4	Pay Bills	Bayar Tagihan

5. Customer Care (*789#)

USSD Code	Description (English)	Deskripsi (Indonesian)
1	Talk to Agent	Hubungi Agen
2	FAQs	Pertanyaan Umum
3	Store Locator	Cari Gerai Indosat

4th & 5th Level USSD Codes (Further Options)

• After selecting a data package (*369# → 1 for Daily → Choose package)
• After selecting IndosatPay transfer (*363# → 3 → Enter recipient number & amount)

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APN (Access Point Name) Settings for Indosat Ooredoo Hutchison

To configure mobile internet manually:

• APN Name: indosat
• APN: internet
• Username & Password: (Leave blank)
• Authentication Type: PAP/CHAP

For 5G/4G high-speed internet, ensure APN is correctly set.

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Customer Care Contact Information

• Short Code: 185 (Toll-free)
• Long Number: +62 815 185 (From overseas)
• WhatsApp Support: +62 811 190 1185
• Email: care@indosat.com
• Social Media: Twitter (@indosatcare), Facebook (Indosat Ooredoo Hutchison)

Indosat Ooredoo Hutchison is a key player in Indonesia’s telecom sector, offering robust 4G/5G services, mobile financial solutions, and innovative digital products. This guide provides all active USSD codes, APN settings, and customer support details for seamless usage. For users looking to check balance, buy data, transfer money, or configure internet, these USSD codes ensure quick access without apps.