Change Request Form Template

Change Request Form Template

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  • Create Date August 10, 2022
  • Last Updated March 16, 2023

Change Management and Control Process in Telco/IT Networks

Change is a good thing, and if you work in Telco/IT production environments then change is part of your routine. A network change can be in the form of; hardware, software/configuration, or both. The common triggers of change in network operations are tuning and optimization, preventive maintenance, hardware expansion, software/hardware upgrades, new projects and solutions/products, migrations etc. Change requests are always with a good intention to improve the network but when poorly managed can lead to disastrous network failures, data/configuration loss and prolonged service outages that spill out of the agreed maintenance window.

Therefore, change needs to be well controlled with a good change management process. The process should not be very tight and complex because that will discourage change and remember “change is a good thing”, but also the process should not be very relaxed because things can get ugly during network changes.

A common part of the change management process is the “Change Request (CR)” form, anyone wishing to make a change on the network infrastructure (hardware, software/config or both) should be required to fill out a CR form and submit it to a Change Management Committee for review and approval. A good CR form should capture:

  • General information of the change requester
  • General information about the change
  • Service impact analysis
  • Risk assessments
  • Backup and fallback plan
  • Approvals

Here is a free, simple, and editable CR form that you can easily tune to fit the change management process of your Telco/IT network operations.

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