One NZ, formerly known as Vodafone NZ, is one of New Zealand’s leading telecommunications providers, offering a wide range of mobile, broadband, and digital services. Established in 1998 as Vodafone New Zealand, the company has grown to become a key player in the country’s telecom sector. In 2023, the company rebranded to One NZ, reflecting its commitment to unifying New Zealanders through innovative connectivity solutions. One NZ is owned by Infratil and Brookfield Asset Management, who acquired the business in 2019. One NZ operates on advanced technologies, including 4G LTE, 5G, VoLTE (Voice over LTE), and supports eSIMs, ensuring seamless connectivity for its customers. The company has been at the forefront of technological advancements, recently launching 5G services across major cities and introducing innovative products like IoT (Internet of Things) solutions and mobile financial services. One NZ’s competitive landscape includes Spark and 2degrees, but it continues to maintain a strong market position through its robust network infrastructure and customer-centric approach.
USSD Codes for One NZ
USSD (Unstructured Supplementary Service Data) codes are essential for accessing various mobile services quickly. Below is a comprehensive list of popular, useful, and up-to-date USSD codes for One NZ, including mobile money or financial services where applicable.
| USSD Code | Description | Māori Translation |
|---|---|---|
| *123# | Check prepaid balance | Tirohia te toenga pūtea |
| *100# | Check data usage | Tirohia te whakamahi raraunga |
| *200# | Check bonus balance (if applicable) | Tirohia te toenga pūtea tahua |
| *777# | Recharge prepaid account (follow prompts) | Whakawātea i te pūtea pūtea |
| *888# | Access customer care menu | Whakauru ki te menu tautoko kiritaki |
| *555# | Check current plan and offers | Tirohia te mahere me ngā tuku o nāianei |
| *222# | Check roaming status and balance | Tirohia te manaaki me te toenga pūtea |
| *111# | Access emergency services | Whakauru ki ngā ratonga ohotata |
| *999# | Report lost or stolen phone | Pūrongo mō te wāhi ngaro, tahae rānei |
| *321# | Activate or deactivate voicemail | Whakahohe, whakakore rānei i te waea reo |
| *456# | Check international roaming rates | Tirohia ngā utu roaming ao |
| *789# | Access mobile money services (if available) | Whakauru ki ngā ratonga pūtea pūtea |
| *101# | Check SMS and call rates | Tirohia ngā utu karere me te waea |
| *505# | Activate or deactivate data roaming | Whakahohe, whakakore rānei i te roaming raraunga |
APN (Access Point Name) for Mobile Internet
To access mobile internet on One NZ, configure your device with the following APN settings:
- APN Name: internet
- Username: (leave blank)
- Password: (leave blank)
- Authentication Type: None
- APN Type: default,supl
These settings are compatible with most devices and ensure a stable internet connection.
Customer Care Contact Information
- Customer Care Short Code: 777 (from your One NZ mobile)
- Customer Care Long Number: +64 21 200 2000 (from overseas or landline)
- Email Support: support@one.nz
- Live Chat: Available on the One NZ website and app.
Technological Advancements and Recent Launches
One NZ has been a pioneer in adopting cutting-edge technologies. Key advancements include:
- 5G Rollout: One NZ has launched 5G services in major cities like Auckland, Wellington, and Christchurch, offering ultra-fast internet speeds and low latency.
- VoLTE and VoNR Support: Enhanced voice call quality and reliability through Voice over LTE and Voice over NR (5G).
- eSIM Support: One NZ supports eSIMs, allowing customers to activate their plans without a physical SIM card.
- IoT Solutions: The company offers IoT connectivity for businesses, enabling smart solutions across industries.
- Mobile Financial Services: One NZ has introduced mobile money services, allowing customers to transfer funds, pay bills, and purchase airtime directly from their phones.
Active Frequency Bands
One NZ operates on the following frequency bands:
- 2G: 900 MHz (phasing out in 2025)
- 3G: 2100 MHz (phasing out in 2024)
- 4G LTE: 700 MHz (Band 28), 1800 MHz (Band 3), 2600 MHz (Band 7)
- 5G: 3.5 GHz (Band n78)
One NZ continues to lead New Zealand’s telecommunications industry with its innovative services, robust network infrastructure, and customer-focused approach. From USSD codes for quick account management to advanced 5G and IoT solutions, One NZ is committed to keeping New Zealanders connected. Whether you’re a prepaid or postpaid customer, the comprehensive list of USSD codes and APN settings provided here will help you make the most of your One NZ experience. For further assistance, their customer care team is just a call or click away.
