Ultimate Guide to Smartfren Indonesia: USSD, Data Packages, Roaming Services, Mobile Money, APN and More

Smartfren is one of Indonesia’s leading telecommunications providers, operating under PT Smartfren Telecom Tbk. Initially launched as PT Mobile-8 Telecom in 2002, the company rebranded to Smartfren in 2011 after merging with PT Bakrie Telecom. Smartfren is part of the Sinar Mas Group, one of Indonesia’s largest conglomerates.

Market Position & Competitive Landscape

Smartfren is Indonesia’s fourth-largest mobile operator, competing with Telkomsel, Indosat Ooredoo (IM3), and XL Axiata. Unlike its competitors, Smartfren operates solely on 4G LTE and CDMA-based networks, having phased out 2G and 3G services to focus on high-speed data. The company has aggressively expanded its 4G LTE-Advanced and 5G networks, particularly in urban areas.

Key Technologies & Network Features

• 4G LTE & 5G Ready: Smartfren uses TDD-LTE technology (Band 3, 8, 28, 40, 41) and is rolling out 5G in select cities.
• VoLTE (Voice over LTE): Supported for HD voice calls.
• eSIM Support: Available for compatible devices.
• CDMA Legacy: Some areas still rely on CDMA for voice services.

Recent Innovations & Launches

• Smartfren 5G: Deployed in major cities like Jakarta, Bandung, and Surabaya.
• Smartfren Unlimited Plans: Affordable unlimited data packages.
• Smartfren Money: Mobile financial services (though not as extensive as competitors like OVO or GoPay).

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Exhaustive List of Smartfren USSD Codes (2024)

1. Account & Balance Information

USSD Code	Description (English)	Deskripsi (Indonesian)
*123#	Main menu	Menu utama
*123*1#	Check balance	Cek pulsa & kuota
*123*2#	Check data quota	Cek sisa kuota internet
*123*3#	Check bonus/promos	Cek bonus/promo
*123*4#	Check validity period	Cek masa aktif

2. Data & Internet Services

USSD Code	Description (English)	Deskripsi (Indonesian)
*123*5#	Buy data package	Beli paket internet
*123*6*1#	Daily data packages	Paket harian
*123*6*2#	Weekly data packages	Paket mingguan
*123*6*3#	Monthly data packages	Paket bulanan
*123*6*4#	Special promo packages	Paket promo khusus

3. Voice & SMS Services

USSD Code	Description (English)	Deskripsi (Indonesian)
*123*7#	Buy voice/SMS packages	Beli paket telepon/SMS
*123*8#	Roaming services	Layanan roaming

4. Mobile Money & Financial Services (Smartfren Money)

USSD Code	Description (English)	Deskripsi (Indonesian)
*123*9#	Smartfren Money menu	Menu Smartfren Money
*123*9*1#	Check balance	Cek saldo
*123*9*2#	Top-up	Isi saldo
*123*9*3#	Transfer money	Transfer uang
*123*9*4#	Pay bills	Bayar tagihan

5. Customer Service & Support

USSD Code	Description (English)	Deskripsi (Indonesian)
*123*0#	Customer care	Layanan pelanggan
*123*00#	Call center	Hubungi call center

6. APN (Access Point Name) for Internet

To configure mobile internet manually:

• APN Name: smartfren
• Username: smartfren
• Password: smartfren

7. Customer Care Contact

• Call Center: 888 (from Smartfren) or +62 21 5085 8888 (from other operators)
• WhatsApp Support: +62 811 900 8888
• Email: care@smartfren.com

Smartfren has positioned itself as a data-centric telecom operator, leveraging its 4G LTE and 5G-ready infrastructure to compete in Indonesia’s crowded market. With a strong focus on affordable unlimited data plans and expanding 5G coverage, Smartfren appeals to budget-conscious users and tech-savvy consumers alike. This comprehensive USSD code guide ensures users can maximize Smartfren’s services, from checking balances to purchasing data packages and using mobile financial services.