Complete Guide to Imagine Brunei: USSD Codes, APN Settings, and Customer Care

Imagine Sdn. Bhd., formerly known as TelBru, is Brunei’s leading telecommunications provider. Fully owned by the Brunei government and part of the Telekom Brunei group, Imagine offers a wide range of services including broadband, mobile, and ICT solutions. The company boasts a significant market share of 62% with over 400,000 subscribers. Imagine’s network infrastructure supports 2G, 3G, 4G/LTE, and they have planned 5G trials for 2023. They also support VoLTE and eSIM, ensuring that their customers have access to the latest in mobile technology.

USSD Codes for Imagine

Here is a detailed list of the most popular and useful USSD codes for Imagine, along with their descriptions and translations in Malay and Chinese:

1. Check Prepaid Balance
   • Code: *101#
   • Description: Check your prepaid balance.
   • Malay: Semak baki prabayar anda.
   • Chinese: 查询您的预付余额。
2. Top-Up Prepaid Account
   • Code: 102#
   • Description: Top-up your prepaid account using a voucher code.
   • Malay: Tambah nilai akaun prabayar anda menggunakan kod baucar.
   • Chinese: 使用充值码为您的预付账户充值。
3. Check Data Balance
   • Code: *103#
   • Description: Check your data balance.
   • Malay: Semak baki data anda.
   • Chinese: 查询您的数据余额。
4. Activate Data Plan
   • Code: 104#
   • Description: Activate a data plan.
   • Malay: Aktifkan pelan data.
   • Chinese: 激活数据计划。
5. Check Call and SMS Balance
   • Code: *105#
   • Description: Check your call and SMS balance.
   • Malay: Semak baki panggilan dan SMS anda.
   • Chinese: 查询您的通话和短信余额。
6. Customer Care
   • Code: *610#
   • Description: Access customer care services.
   • Malay: Akses perkhidmatan pelanggan.
   • Chinese: 访问客户服务。

Mobile Money and Financial Services

Currently, Imagine does not offer specific mobile money or financial services through USSD codes. However, they provide a comprehensive suite of mobile and broadband services that can be managed through their imagineGo app and web portal.

APN Settings for Mobile Internet

To configure your mobile internet settings, use the following APN details:

• APN Name: imagine
• APN: internet.bn

For iPhone users:

• Go to Settings > Cellular > Cellular Data Network > Configure > Under APN, type: internet.bn

For Android users:

• Go to Settings > Mobile Network > Under APN: Name: imagine, APN: internet.bn

Customer Care Contact Information

Imagine’s customer care can be reached through the following contact methods:

• Customer Care Hotline: 111
• Alternative Contact Number: +673 232 1321

Imagine Sdn. Bhd. continues to lead the telecommunications market in Brunei with its extensive coverage, innovative services, and commitment to customer satisfaction. Whether you are a local resident or a tourist, Imagine provides reliable and high-speed connectivity to meet your needs.